At our company, we take immense pride in ensuring that every product is securely packaged with utmost care and is dispatched through reliable and trusted courier partners. However, in the rare event that you receive a product that is chipped, broken, or damaged during transit, please be assured that we are fully committed to making things right.
We will gladly offer a free replacement of the damaged item with a brand-new piece at no additional cost to you. Your satisfaction is our top priority.
To help us process such claims smoothly and to avoid any discrepancies, we kindly request you to record a clear video at the time of unboxing the parcel – and share the same within 24 hours of receiving it.. This video serves as essential evidence to validate the damage and allows us to take swift corrective action.
We truly value your trust in our brand and thank you for your continued support. If you have any concerns or questions, please don’t hesitate to reach out to our customer care team. We’re always here to help!
